Terms, Conditions, Refund & Returns Policy

Effective Date: April 29, 2026

Welcome to Opsona Fashion. By accessing or purchasing from https://offer.opsonafashion.com, you agree to the following Terms, Conditions, Refund and Returns Policy. Please read carefully before placing an order.

1. General Terms

  • By using our website, you confirm that the information you provide is accurate and complete.
  • We reserve the right to update prices, products, offers, and policies at any time without prior notice.
  • We may refuse or cancel any order due to product unavailability, pricing errors, suspicious activity, or incomplete information.
  • Product images are for illustration purposes. Actual color may vary slightly due to lighting, screen settings, or photography.

2. Orders & Payments

  • Orders are confirmed after successful placement and verification.
  • We may contact you by phone, email, or message for order confirmation.
  • Full or partial advance payment may be required for selected orders.
  • Cash on Delivery may be available in selected areas.

3. Shipping & Delivery

  • Delivery time may vary depending on location, courier service, weather, holidays, or unforeseen issues.
  • Please ensure your address and phone number are correct to avoid delays.
  • Delivery charges, if applicable, will be shown during checkout or confirmed before dispatch.

4. Pricing Policy

  • All prices are shown in Bangladeshi Taka (BDT) unless otherwise stated.
  • Promotional prices and discounts may be limited-time offers and can end anytime.

5. Refund & Returns Eligibility

We want customer satisfaction. Returns or refunds may be accepted in the following cases:

  • Wrong product delivered
  • Damaged product received
  • Defective item received
  • Size mismatch (subject to stock availability and policy)
  • Missing item in package

To request a return/refund, contact us within 48 hours of receiving the order.

6. Non-Returnable / Non-Refundable Cases

Returns or refunds may not be accepted if:

  • Product has been used, washed, altered, or damaged after delivery
  • Tag, packaging, or accessories are missing
  • Change of mind after successful delivery (unless approved)
  • Minor color variation due to display/device settings
  • Request made after the allowed claim period

7. Return Process

To request a return:

  1. Contact us with order details
  2. Share clear photos/video if item is damaged or wrong
  3. Our team will review and confirm eligibility
  4. Approved returns will be exchanged, refunded, or adjusted accordingly

8. Refund Process

  • Approved refunds are processed via mobile banking, bank transfer, or the original payment method where possible.
  • Refund processing time may take 3–10 business days depending on payment channel.

9. Customer Responsibilities

  • Provide correct delivery details
  • Receive the parcel on time
  • Check the package upon delivery when possible
  • Use products according to normal care instructions

10. Limitation of Liability

Opsona Fashion is not liable for delays or losses caused by courier issues, natural events, technical interruptions, or circumstances beyond our control.

11. Changes to Policy

We may update these Terms, Conditions, Refund & Returns Policy anytime. Updated versions will be posted on this page.

12. Contact Us

Opsona Fashion
Website: https://offer.opsonafashion.com
Email: opsonafashion@gmail.com
Phone: 01611992282